New Customer Service Centre now open at Victoria Point Library

Southern Bay island and southern Redlands residents in particular now have greater face-to-face access to Council with the official opening of its latest customer service centre in Victoria Point.

The new customer service centre is located at the council-run Victoria Point Library.

Redland City Mayor Karen Williams said the opening of the new centre was in response to feedback from mainland and island residents in the south of the Redlands who identified a need for easier access to Council’s customer service staff.

“We’ve heard from the community in the southern suburbs of Redland City and understand their challenges regarding travel into Cleveland to visit Council’s main customer service centre branch,” Cr Williams said.

“I am delighted that we have been able to address these challenges by opening the new Victoria Point Customer Service Centre, delivering easier access to Council in an area of the city serviced by one of our libraries, public transport and shopping centres.

“By integrating the new centre into the existing Victoria Point Library building rather than leasing a separate shop front of the same size in the area, Council has also achieved significant cost savings to the community, through smart business and cross-collaboration within the organisation.

“Council does have a well-established phone contact centre, which offers residents most of the services offered at the counter, but I recognise that some people may prefer to speak in person with Council’s customer service officers when making an enquiry, particularly if that enquiry is complex, so I am pleased residents in the south of the city and the southern islands now have that option readily available to them,” the Mayor said.

The Victoria Point Customer Service Centre is the second remote customer service branch, after the Capalaba branch.

The remote branches offer all services, with the exception of building and development services, which are only available at the main Cleveland branch because of the need to access specialist planning officers located at the Cleveland Administration building.

The new centre is located inside the Victoria Point Library building, entry via High Street off Lakeside Drive. Opening hours are 9am to 5pm, Monday to Friday (excluding public holidays). Key services include:

• rate payments

• dog and cat registrations and renewals

• report an issue

• pensioner assistance with concession information and entitlements

• food business and public health enquiries, and lodgement of applications

• commissioners for Declarations to witness documents, available daily 9-10am

• please note: All development enquiries are to be made at the Cleveland Customer Service Centre where specialist officers are located to assist.

• Mayor Karen Williams and the staff of the council library and new Customer Service Centre at the Victoria Point Library.